MiaRec provides detailed logging for troubleshooting purposes. In the Edit H. This section presents configuration steps for MiaRec call recording system. Use the ” change station xxxxx ” command, where xxxxx is the phone’s extension, and change IP SoftPhone to ” y “, to allow a virtual IP softphone DMCC to be registered against the station. The Switch Connections screen shows a listing of the existing switch connections. Read the message and apply appropriate corrections.
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Note the port values to use in the following steps for MiaRec server configuration.
Would you like Setup to remove this version for your now? S Coverage Path 1: Locate the connection name associated with the relevant Communication Manager, in this case “cm2”, and click Edit H.
Click Apply Changes button not shown at clidnt bottom of the screen to complete the process. This section provides the tests that can be performed to verify proper configuration of Avaya Communication Manager, Avaya Application Enablement Services and MiaRec call recording application. Verification and Troubleshooting This section provides the tests that can be performed to verify proper configuration of Avaya Communication Manager, Avaya Application Enablement Services and MiaRec call recording application.
Avaya TSAPI DMCC recording
Number of Status Zvaya procr yes 1 listening The ” status aesvcs link ” command will indicate the number of messages sent from, and received at the CLAN interface or procrto and from Avaya Application Enablement Services, including maintenance traffic. For information about network-based installation and setting up configuration files tslib. Locate the TLink name associated with the relevant switch connection, which would use the name of the switch connection as part of the Tlink name.
Choose the previously created CTI user, and click Edit. Log into the System Access Terminal SAT to verify that the Communication Manager license has proper permissions for features required for call recording.
Additional references Administering Avaya Communication Manager available at http: Verify that the components in your configuration can communicate. The procedures include the following areas:. More details about MiaRec recorder trace.
If you are re-using any of the same AE Services Servers clieng the list, you can click Next to proceed. The ” status aesvcs interface ” command should indicate the interface is listening.
Related tasks Customizing the tslib.
clieng For example, the message in the following screenshot says that device identifier extension is not valid. Using the command ” change cor 1 ” set both Can be Service Observed?
This section provides the procedures for configuring Avaya Application Enablement Services. Check MiaRec trace log MiaRec provides detailed logging for troubleshooting purposes.
This version needs to be removed before the installation can continue.
Verify Switch Connection H. The information you specify in this dialog box is saved in the tslib.
Tick the Unrestricted Access box and Apply Changes at the bottom of the screen. Otherwise, you can delete the AE Services Servers that are not required. Use the ” change station xxxxx ” command, where xxxxx is the phone’s extension, and change IP SoftPhone to ” y “, to allow a virtual IP softphone DMCC to be registered against the station.
If any of devices shows failed state, then click on the extension link in that window to see the detailed error message. Make sure you have completed the instructions for downloading the installation files and saving them to your computer. In the Edit H.
The error message describes the actual reasons of failure. It is assumed that MiaRec is already installed on the server. This verification step assumes that MiaRec application is configured properly and running. It is assumed that an appropriate license file and authentication file have been installed on the server, and that login and password credentials are available.